Improving the patient experience, and your bottom line

Convenience
Access your data from fast and reliable servers
Because we spread costs across organizations, we are able to provide you affordable access to fast and reliable servers. Already have your own server? We give you the option to run our program on your own server.

Your data is automatically backed up daily
We have sophisticated systems in place to ensure your patient and financial information is secure and always accessible. We do full backups to ensure your data stays safe.

Free updates
Unlike traditional software, you do not pay for upgrades with Resolv PRM. We provide free updates that are automatic and packed with new features to address customer needs and industry changes.

Affordable
You pay a low monthly fee with no start-up costs
A variety of pricing options and add-ons are available to fit the needs of your organization. No contracts to sign.

Save money by hosting on our servers
Cutting costs? Save money by hosting your data on our server. Because we spread costs across organization, we are able to provide you affordable access to fast and reliable servers, with minimal cost to you.

Get the Full Picture
Incorporate feedback from more than just paper surveys
Paper surveys alone cannot capture the patient experience. Resolv integrates comments from phone calls, web surveys, internal comment cards, letters, kiosks and paper surveys.

Scalable
Multiple organizations? No problem. Resolv captures data from individual organizations and offers consolidated reports and benchmarking between entities.

Root cause analysis
Resolv goes deep. Our reports allow you to analyze feedback trends and drill down to the root cause. Resolv provides meaningful data to management for real organizational improvement. A variety of reports are available for easy analysis of the data.

Fast Development
Sign up online and start using Resolv the same day
You can sign up online and start using your new Resolv account the same day. All you need is your company information and a credit card and you're ready to go.

Set up and learn Resolv with online training
Resolv is easy to set up and learn at your own pace on your own time. We provide online training, quick start guides, and customer support. Want more? We also offer the option to conduct on-site training.

Easy to Use
Automated reports and predefined categories turn complaints into quantitative data
Don't lose the important feedback captured by "fill in the blank" comment sections. Our predefined categories help you standardize the data and analyze trends.

Compliance made easy
Compliance with state and federal regulations is easy with system generated response letters and reports. System generated letters to patients makes complaint and grievance follow-up easy. Automated alerts to key personnel facilitates faster response times and complaint resolution, reducing litigation risk and improving patient satisfaction scores.

User friendly system
Intuitive system makes training and implementation easy. Search functions, status trackers, and alerts make information easy to find.

Works with your other systems
Ability to synchronize with other systems reduces redundant data entry. Customization is available to fully integrate Resolv with other hospital systems.

Faster Results
Access your survey data quickly with our SCAN product
Tired of waiting for your paper survey results? SCAN feature allows for quick conversion from paper survey to electronic data. Minimize comment response turnover time.

Resolve complaints before your patient leaves
Staff entry, Kiosk and web options allow complaints to be resolved before discharge. Quick resolution can lead to increased patient satisfaction, return visits, better HCAHPS scores and a stronger bottom line.