Prognosis Solutions, Inc. Tools Enable Hospital to Internally Evaluate and Track Patient Satisfaction with ResolvScanTM
Houston-based PSI launches newest performance and satisfaction improvement software.
HOUSTON, TX (February 12, 2009) -- Prognosis Solutions, Inc. (PSI) has launched their newest development, ResolvScan, at Midland Memorial Hospital (MMH), a 320-bed acute care county hospital spread across two campuses located in Midland, TX. The new product allows MMH to bring their post-discharge survey process closer to home by creating customized paper surveys that can are distributed to patients post-discharge, completed surveys are then documented and tracked by PSI’s ResolvScan software.
Healthcare facilities, like MMH, using ResolvScan can focus on key areas and create their own survey questions. The paper survey responses are scanned either in-house or at the PSI headquarters and the information, including handwritten comments, is then loaded into the ResolvPRM system for tracking and resolution. Once a survey is completed, the ResolvPRM system provides automated actionable patient service information to the appropriate employees in real-time over telecommunications networks.
“We believe true improvement in the healthcare system will only come by listening and reacting to patient feedback,” said John C. Joe, MD, MPH, Chief Medical Officer for PSI. “This is why PSI chose to provide a post-discharge survey solution for our clients. The PSI system, ResolvScan, not only provides our clients with an organized system for collecting patient feedback, but it gives them the tools needed to evaluate and effectively respond to this invaluable information. We help our clients focus on one of their most valuable resources, their patients.”
Currently, PSI offers a suite of Resolv products, including the new ResolvScan product, which delivers customized solutions in the areas of patient satisfaction, patient safety, employee retention, and regulatory compliance. The Resolv system enables healthcare organizations to capture patient comments and feedback internally through a variety of delivery channels including kiosk, web sites, handheld devices or PDA’s, and now, with ResolvScan, paper surveys. From the resulting data set, ResolvPRM produces consistent reporting techniques that provide a means to positively impact patient satisfaction and quality improvement efforts.
"The healthcare organizations that you and I would choose for our family, friends and employees are leaping into the 21st century with clinical information systems that provide real-time, point-of-care data and decision support," said Dr. John C. Joe, Chief Medical Officer for PSI. "Those organizations that apply information technology to patient service will further differentiate themselves by achieving superior patient satisfaction outcomes in addition to better clinical outcomes."
PSI’s successful launch of ResolvScan is made possible through a unique partnership with Scantron. PSI’s senior management and technical team have deep expertise in the healthcare, hospitality, and information technology industries, giving the company unique customer service and operational performance perspectives on the healthcare industry. PSI is recognized as a full service patient satisfaction and performance improvement company with a core focus on technology. The partnership with Scantron allowed PSI to quickly develop and provide quality paper survey solutions to clients without diminishing the company’s core focus on providing premier technology.
About Prognosis Solutions, Inc. (PSI)
PSI (www.progsinc.com) is a privately held, Texas corporation, founded in early 1999. It began operations through its predecessor, Prognosis Software. The company developed ResolvPRM (Patient Relationship Manager), now in its eighth overall version release, ResolvPS (Patient Safety), and Resolv?ES (Employee Satisfaction for Healthcare staff feedback). PSI’s mission is to provide software and services that enable healthcare organizations to reach new levels of financial and operational performance, including superior patient satisfaction.
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