Patient satisfaction is a crucial component to the quality of medical care. All areas of your organization contribute to the satisfaction of each patient and eventually the reputation and profitability of your organization. Identifying a successful patient comment management process is growing in importance. The challenge is to manage patient comments efficiently to maximize productivity and minimize comment response turnover time. The Resolv comment system does this.

Many health care facilities rely on surveys to provide them with information on patient satisfaction. While surveys can provide a wealth of information, they cannot give you everything you need. A large percentage of valuable patient comment information (around 80%) comes into your healthcare facility by way of phone calls, internal comment cards and letters. Only about 20% of patient comment information comes from surveys.

Traditional patient satisfaction surveys cannot capture all of the dissatisfaction. Therefore it is critical that health organizations start capturing the other 80% of the information that is not being pulled in by patient surveys. When comments are not adequately tracked and resolved, organizations can face serious problems. By only relying on a paper-based or even a limited database system to track patient complaints, many critical issues can fall through the cracks. Issues that are not carefully tracked may eventually lead to legal action and problems with regulatory compliance.

Another crucial point to consider is that often patient surveys do not analyze the "fill in the blank" comment section provided on a survey form. This valuable information is often disregarded because organizations simply do not have the ability to analyze this. "Fill in the blank comment information" is extremely important to take into consideration - it is usually the most important part of the survey. Patients typically write their most memorable event while at the health care facility in this section.

Resolv software allows the user to input survey comments into the system so that they can be analyzed along with all of the other information. Not only is your organization capturing 80% of the valuable information that surveys miss, but it is also getting crucial information out of the survey so it can be further analyzed.

Resolv can generate automatic, individualized PDF reports to be sent through email based on the user's personal specifications and timelines. This feature significantly cuts down on report generation time, unlike other programs. With our reports you have a quick and easy way to see positive and negative trends that are occurring in different areas of your facility. You have information that allows you to take action.