The purpose of Resolv is to provide an automated process
for internally capturing and managing patient comment
information. From the resulting data set, Resolvv
produces consistent reporting techniques that provide
a means to positively impact patient satisfaction
and quality improvement efforts.
Main Functions and Benefits:
Automatically
tracks and distributes the comment information
to the appropriate offices and personnel for
action and resolution and offers automated
form letters for immediate Letters of
Acknowledgement. stored within the database
as part of the comment record.
Allows for tracking,
trending, and monitoring of comment history,
creating a comment log. to streamline and adhere
with regulatory compliance such as JCAHO, HIPAA,
CMS, and state requirements. A complaint list
with resolution history for State Department
of Health review can be printed out on demand.
Primary and secondary
category definitions for drill-down analysis
related to diet, pain control, admissions, and
others tracked for trends in satisfaction and
target areas for improvement by department managers
or executive level management.
Captures expense
and reimbursement history related to comment
resolutions. Totals for all service recovery
records can be produced for a specific department
or all departments for annual budgeting by finance
department.
Analysis provided from
patient's comments concerning staff, nurses,
and physicians to tie patient satisfaction
to employee performance appraisals.
Identify areas for improvement,
isolate root causal factors, or opportunities
for extended personnel training enabling
direct effect and improvement on post-discharge
surveys.
Real-time, automatic,
individualized report subscriptions refreshed
on screen every 10 minutes or based on personal
specifications and timelines.
Customized online, printable
gift shop vouchers for immediate complaint
resolution.
The
Resolv
PRM Software
The Resolv
database is a browser-based database application.
It is
designed to allow data access and reporting, based
on user access
levels, from unlimited computer workstations over
a computer network
for individual hospitals or hospital systems.
has allowed us to make this a professional department".
Overview 
